Please take a look at the answers to our most common customer emails before getting in touch.
q: i am trying to place an order, but can’t enter my credit card information.
a: If you are trying to place a shipping order: please try clearing your cache and/or using a different browser. we see this problem occasionally from people who are using internet explorer to access the website, and strongly recommend switching to firefox, safari, or google chrome to place your order if you experience this problem.
if you are trying to reserve an item for pick-up: please make sure that you are not entering any / – or other non-numeric characters into your credit card number or expiration date fields.
if you are trying to place an order with an international credit card: please get in touch via email and someone will help process the order.
If you have tried these things and are having no luck, please get in touch and we will process your order manually via a secure online invoice.
q: How can I reserve an order to pick up from one of your locations?
a: orders for most items available in our stores can be placed online with 48 hours notice: click here to start an order. Same day reservations can also be made by calling our locations directly at 347.577.9504 (please listen to the phone prompts for each store’s extension #).
q: I would like to reserve a cake, pie, cookies, or truffles for today/tomorrow but your online system says you are sold out! Can you squeeze me in?
a: While we require 48 hours advance notice for reservations, we keep all of our Milk Bar locations well stocked for walk-in orders. You should have no problem finding some delicious treats at one of our storefronts. If you have a particular item in mind, your best bet is to come to our Brooklyn shop (382 Metropolitan Avenue in Williamsburg) which is attached to our production kitchen—we always have an unlimited stock of baked goods for walk-in purchase! Call 347.577.9504 to inquire about availability at a particular store.
q: when will my order ship?
a: ups ground & 2nd day air: orders received before 12pm est are shipped same day monday-wednesday. all other orders ship on the following monday.
next day air: orders received before 12pm est are shipped same day monday-thursday. all other orders ship on the following monday. please note that these are general guidelines, we do not guarantee same day shipping on any order. If you are placing an order for a time sensitive event, we recommend placing the order early. all milk bar products can be frozen upon arrival to preserve freshness.
q: what if i am running late for my pickup? what if i want to pick up my order a few hours early?
a: if you are running late, we will hold your order for you. If you need to change a pick up time to earlier than noon, please contact us and we will let you know whether or not it is possible.
q: Where can I find the nutritional facts for your products?
a: Unfortunately, at this time we do not have calorie information or a nutritional breakdown available for our products. We’re happy to send along an ingredients list to help out if you have dietary concerns.
q: What is the shelf life your products?
a: Cakes, cake truffles and pies should be refrigerated, and will stay fresh for about 5-7 days in the fridge. They can also be stored in the freezer upon purchase for up to several weeks, if you would like to order ahead of time for an event. Our products freeze wonderfully. Cookies will stay fresh at room temperature for about 5-7 days, and can be kept longer in the fridge or freezer.
q: can i add a message on my cake?
a: yes. please specify any script needs in the comments section during the order process. there is a 35 character maximum for 6″ cakes. unfortunately, we cannot offer script on chocolate malt cakes.
q: can i add a message on my pie?
a: no. sorry, but we do not offer writing on pies.
q: i need help now, what is your phone number?
a: our team can be reached monday – friday 9am – 6pm at 347.577.9504 ext 0
Please take a look at the answers to our most common customer emails before getting in touch.
q: i am trying to place an order, but can’t enter my credit card information.
a: If you are trying to place a shipping order: please try clearing your cache and/or using a different browser. we see this problem occasionally from people who are using internet explorer to access the website, and strongly recommend switching to firefox, safari, or google chrome to place your order if you experience this problem.
if you are trying to reserve an item for pick-up: please make sure that you are not entering any / – or other non-numeric characters into your credit card number or expiration date fields.
if you are trying to place an order with an international credit card: please get in touch via email and someone will help process the order.
If you have tried these things and are having no luck, please get in touch and we will process your order manually via a secure online invoice.
q: How can I reserve an order to pick up from one of your locations?
a: orders for most items available in our stores can be placed online with 48 hours notice: click here to start an order. Same day reservations can also be made by calling our locations directly at 347.577.9504 (please listen to the phone prompts for each store’s extension #).
q: I would like to reserve a cake, pie, cookies, or truffles for today/tomorrow but your online system says you are sold out! Can you squeeze me in?
a: While we require 48 hours advance notice for reservations, we keep all of our Milk Bar locations well stocked for walk-in orders. You should have no problem finding some delicious treats at one of our storefronts. If you have a particular item in mind, your best bet is to come to our Brooklyn shop (382 Metropolitan Avenue in Williamsburg) which is attached to our production kitchen—we always have an unlimited stock of baked goods for walk-in purchase! Call 347.577.9504 to inquire about availability at a particular store.
q: when will my order ship?
a: ups ground & 2nd day air: orders received before 12pm est are shipped same day monday-wednesday. all other orders ship on the following monday.
next day air: orders received before 12pm est are shipped same day monday-thursday. all other orders ship on the following monday. please note that these are general guidelines, we do not guarantee same day shipping on any order. If you are placing an order for a time sensitive event, we recommend placing the order early. all milk bar products can be frozen upon arrival to preserve freshness.
q: what if i am running late for my pickup? what if i want to pick up my order a few hours early?
a: if you are running late, we will hold your order for you. If you need to change a pick up time to earlier than noon, please contact us and we will let you know whether or not it is possible.
q: Where can I find the nutritional facts for your products?
a: Unfortunately, at this time we do not have calorie information or a nutritional breakdown available for our products. We’re happy to send along an ingredients list to help out if you have dietary concerns.
q: What is the shelf life your products?
a: Cakes, cake truffles and pies should be refrigerated, and will stay fresh for about 5-7 days in the fridge. They can also be stored in the freezer upon purchase for up to several weeks, if you would like to order ahead of time for an event. Our products freeze wonderfully. Cookies will stay fresh at room temperature for about 5-7 days, and can be kept longer in the fridge or freezer.
q: can i add a message on my cake?
a: yes. please specify any script needs in the comments section during the order process. there is a 35 character maximum for 6″ cakes. unfortunately, we cannot offer script on chocolate malt cakes.
q: can i add a message on my pie?
a: no. sorry, but we do not offer writing on pies.
q: i need help now, what is your phone number?
a: our team can be reached monday – friday 9am – 6pm at 347.577.9504 ext 0
If you had a shipping account with us prior to december 2012, you will need to register a new account. we are very sorry for the inconvenience.
q: can i use my momofuku reservation system account (ko, bo ssam, fried chicken, milk bar pick up) to place a shipping order?
a: no. you can either create a new account on our shipping website or check out as a guest. you do not need an account to place a shipping order with milk bar.
q: when will my order ship?
a: ups ground & 2nd day air: orders received before 12pm est are shipped same day monday-wednesday. all other orders ship on the following monday.
next day air: orders received before 12pm est are shipped same day monday-thursday. all other orders ship on the following monday.
please note: these are general guidelines, our shipping rules may change during the holidays or due to UPS closures. we do not guarantee same day shipping on any order. Please always check our shipping rules page for the most up to date information.
q: once it ships, how long will it take for my order to arrive?
after you have received your tracking # you can typically expect your package to arrive within 1-3 days.
next day air: within 1 business day
2nd day air: within 2 business days
ground: in NY, ground takes 1 business day. Outside of NY, 1-3 business days.
q: my order didn’t arrive on time!
a: once a package ships from our kitchen, we are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the drop off policy of our carriers. we do not require a signature for delivery on any order.
q: can i add a gift message to my order?
a: yes. during checkout you will have the option of including a gift message with your order.
q: why is overnight the only option for shipping a pie?
a: our pies are time and temperature sensitive, so overnight shipping is the only option we offer. if there’s a pie in your shopping cart, we’ll overnight everything in your order so everything arrives at the same time.
q: can i cancel or change my order?
a: we start working on your order as soon as it’s placed, so we do not allow any changes or cancellations. please carefully review your order before placing it.
q: do you offer returns/refunds?
a: no. we do not offer returns or refunds on any orders unless there was an error in our manufacturing, packaging or handling of your order.
q: What about international shipping?
a: we offer international shipping whenever possible. please submit an international shipping request to inquire about shipping rates. keep in mind that shipping perishable products across borders can be quite a feat! but we do our best to accommodate our international fans whenever possible.
q: can i make my order by phone? by e-mail?
a: we do accept phone and email orders if you are having difficulty with our online system. contact us via email or call our main office: (347) 577-9504 ext 0.
q: can i place a reservation order with the same account I use for shipping?
a: no. at this time the two systems are separate, you must have an account for each.
q: do i need an account to place my pick up order?
a: yes, you can create an account here, or you can use an existing momofuku reservation account (i.e., the one you use for bo ssam, fried chicken, and/or ko).
q: i never received my confirmation e-mail. what should i do?
a: check your junk, spam, or bulk e-mail filters and make sure that you registered with the correct email address. if you can’t find it, get in touch and we will look into the problem.
q: i forgot my password
a: click on the “forgot password” link on the reservations home page.
q: how do i change my password?
a: log into the system and click on the “change password” link on the lower right.
q: when do i pay for my order?
a: online orders are paid for in full through our online system. Orders are not processed until payment has been completed.
q: where do i enter my payment information?
a: when you checkout, you will be taken to our secure payment processing site where you will enter all of your information.
q: is it secure?
a: yes. both our processor authorize.net and momofuku.com use state of the art security and fraud prevention tools.
q: can i pay with someone else’s credit card?
a: no. the name of the cardholder must match the momofuku account information.
q: why are only whole pies, cakes, and cookie dozens available for pick up online?
a: our online ordering system is designed for larger-scale to-go orders. single slices of pies and orders of less than six cookies are always available for pickup at milk bar. all other goods are based on in-store availability only.
q: what if the quantity i want isn’t available?
a: we only allow for a certain number of goods to be reserved on each given day. in the instances your desired good or quantity is unavailable, please check another day for the products or stop by one of our locations to check for last minute in-house availability.
q: can i place a single order for pickup on multiple days?
a: no. if you want to pick up different products on different days, please make separate orders.
q: can i change the items in my order, or change the pick up day and/or location?
a: no. once an order is placed it cannot be changed. if you must alter your order please cancel the order by clicking the link in the confirmation email at least 48 hours before your pick up time. once your original order has been cancelled you can place a new order with the correct information.
q: what if i need to cancel my order? do you allow returns?
a: you may cancel your order by clicking cancel in your confirmation e-mail. cancellations are only allowed more than 48 hours before the scheduled pick-up time. returns and/or exchanges are not allowed for baked goods ordered online unless the reason for return relates to a defect in production or packaging.
q: can someone else pick up my order?
a: yes, but they must have a printed copy of your order confirmation e-mail.
q: what if i am running late for my pickup? what if i want to pick up my order a few hours early?
if you are running late, we will hold your order for you. If you need to change a pick up time to earlier than noon, please contact us and we will let you know whether or not it is possible.
q: can i add a message on my cake?
a: yes. please specify any script needs in the comments section during the order process. there is a 35 character maximum for 6″ cakes. unfortunately we do not offer cake script on our chocolate malt cakes.
q: can i add a message on my pie?
a: no. sorry, but we do not offer writing on pies.
q: do you deliver?
a: yes! currently our upper west side, carroll gardens and williamsburg locations accept same day local take out orders.
Williamsburg
zone: williamsburg, greenpoint, and bushwick
hours: 11am-11pm
delivery menu
Upper West Side
zone: 72nd St – 97th St, btw central park west and west end avenue
hours: 11am-10pm
delivery menu
Carroll Gardens
zone: 3rd ave to columbia street, between livingston st and 14th st
hours: 9am-9pm
delivery menu
to place an order for take out 347.577.9504
q: what if i’m not in your delivery zone?!?
a: our production kitchen will make special deliveries to any address in nyc. There is a $50 minimum and a $50+ delivery fee for special deliveries. to set up an order please submit your request through our online contact system, or call 347.577.9504 ext 0.
our menu changes frequently and with the season. we source our ingredients from local, sustainable and/or responsible farmers as often as possible. there is no dress code at any of our locations, and you do not need a reservation to visit a milk bar bakery. all of our bakeries are wheelchair accessible.
q: how much is an average menu item?
a: our menu and prices change often. small items can range from 2 to 6 dollars, and larger items range from 9 to 44. please take a look at our current menu for the most up to date price information.
q: do you sell gift cards?
a: yes. you can purchase a gift card online at momofuku.com or in person at any of our stores. gift cards can be used to make purchases at any milk bar or momofuku location. gift cards cannot be used for online purchases.
q: do you have parking?
a: there’s plenty of parking on the street or in parking garages near our locations.
q: are any of your items nut-free?
a: items that contain nuts are marked on the menu and order page with an asterisk. all other items are nut-free, but are produced in a kitchen where nuts are present.
q: are any of your items vegan-friendly?
a: sorry, not at this time.
q: do you have any gluten-free baked goods?
a: our karlie’s kookies™ are gluten free, dairy free, and sweetened without added sugar. karlie’s kookies are available at all of our nyc stores or through our online store. we also periodically offer soft-serve ice cream flavors that are gluten-free. all of our other cookies, pies, cakes, and cake truffles contain gluten.
q: where do your ingredients come from?
a: as often as possible, we source our ingredients from local farms that engage in sustainable practices.
q: what’s the story behind your milk?
a: Our milk comes from trickling springs creamery. Trickling Springs opened in 2001 in Chambersburg PA. Trickling Springs sources only local, family farmed milk. They have a personal relationship with every one of their farmers and are proud to offer milk from grass-fed cows who have been raised with an eye towards holistic, organic practices. learn more about trickling springs
weddings
q: how do i order a wedding cake?
a: please fill out the the wedding department’s contact form and our wedding cake coordinator will respond to you with instructions to proceed.
q: how early in advance can i order a wedding cake?
a: wedding cake orders can be placed as early as 6 months prior to your wedding date.
q: what is the latest i can place an order for a wedding cake?
a: we require at least 3 weeks advance notice for wedding cake orders. because we fill up very quickly during the busy months (may-october), we suggest putting your order in 2-3 months in advance.
q: what are your wedding cake sizes?
a: three tier cake (10″,6″,4″): $400* (serves 60)
four tier cake (14″,10″,6″,4″): $575* (serves 140)
*cost does not include delivery fee, and applicable sales tax.
q: can i come in for a cake tasting?
a: our cake tastings are available in 3 formats: you can schedule a one-on-one tasting appointment in our williamsburg kitchen (monday-friday, 10am-5pm), choose to pick up a tasting package at any of our 5 bakery locations (7 days a week, 10am-11pm), or choose to have it shipped to you at home. The package is $25 and includes a sample of our 12 cake flavors currently available as wedding cake options. we need at least 48 hours advance notice to prepare your tasting.
q: can i choose a wedding cake with different flavors for each tier?
a: yes! you can choose 1-4 flavors depending on the size of your cake. you are the artist, you decide which flavors go in which tier.
q: do you offer delivery for wedding cakes?
a: we offer delivery for wedding cakes to venues within 50 miles of manhattan. cakes outside of this range can either be picked up from our brooklyn kitchen or shipped via ups overnight service. delivery fee varies by region.
q: do you ship your wedding cakes out of state?
a: we ship our wedding cakes across the country via ups next day air. the cake is insulated in a foam shipping box designed specifically for perishable goods and is packaged with ice packs and protective bubble shield. in addition to the price of the cake, there is a handling fee which covers packaging and labor involved, as well as the overnight ups shipping fee (exact price depends on several factors including time, weight, and changing fuel costs).
q: will you cover my cake in frosting or fondant?
a: all of our wedding cakes are produced exactly the same way as they are for the bakery: naked, unfrosted sides which highlight all of the delicious fillings layered inside. we take pride in the unique look of our cakes and it breaks our heart when someone wants to cover them with frosting or fondant. sorry, but we do not offer this as an option.
special orders
q: do you make larger cakes for special order?
a: we sell 6″ cakes in our bakery that feed 8-10 and cost $38. if you are looking for something bigger, we now carry 10″, 14″ and 18”x26” sheet cakes for special order. click here for more information about party cakes.
q: what cake flavors are available for special order?
a: orders can be placed for any flavor or size listed on our party cakes menu. Unfortunately, we cannot accommodate requests for special flavors not listed on our menu.
q: do you offer delivery for special orders?
a: special orders can be delivered by messenger anywhere in nyc. there is a $50 minimum on delivery orders. a flat delivery fee, starting at $50, will be calculated based on the size of your order and distance to your location from our williamsburg production kitchen.
are bulk orders available?
a: we are happy to put together bulk orders of cookies, cake truffles, whole pies, and pie slices. we request at least one week advance notice for large orders. all bulk orders must be picked up from our williamsburg bakery location.
how early in advance can i place an order? how late?
a:special orders can be placed as early as 6 months before the date of pickup. we require at least 48 hours advance notice for special orders, and in some cases up to a week if the order is larger than usual.
do you do corporate orders?
a: we are happy to arrange corporate packages for either pickup locally or shipping. please get in touch to set up an order.
i want to sell your baked goods in my store! do you wholesale?
sorry, at this time we’re not selling wholesale.
q: how do i cancel my reservation?
a: all pick up orders can be cancelled up to 48 hours before their scheduled pickup time. to cancel your order, please click the “cancel order” link in your confirmation e-mail, or get in touch and we will cancel it for you. cancellation requests after the 48 hour deadline will not be honored.
q: how do i cancel or change my shipping order?
a: because we begin processing shipments as they are received, shipping orders cannot be cancelled or modified.
q: I would like to return an item and/or be refunded
a: momofuku milk bar does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.
we are not responsible for delays caused by UPS due to weather, mechanical error, strikes, natural disaster, terrorism safety control, inaccurate shipping information, or mistakes on the part of ups employees. therefore, we are not able to offer refunds for those reasons. however, if you believe that ups has mishandled your package please let us know and we will gladly file a claim with ups on your behalf.